"Dear Lisa,Katie Williams President, Ideal Living,
I am probably one of the toughest clients an agency could have because I set the bar super high and demand great results. As you know all too well, I want it allâ€”strategic media planning and buying, great budgets, constant monitoring of results, quick turn-around to get in or out of media, accurate billing, and most of all good CPOâ€™s and MERâ€™s. Itâ€™s hard to make me happy, but you and the Express team make me happy. Very happy! Express Media consistently delivers on all counts, consistently hitting our goals and regularly performing minor miracles. Youâ€™ve got an enthusiastic and savvy team, and we especially are grateful to Sarah Miller for her TLC. Thanks for your partnership in this crazy business."